Refund policy
Return & Refund Policy
Last Updated: January 2026
At SoftStride78, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Free Returns
We proudly offer free returns within 30 days of receiving your order.
To qualify for a return:
- The item must be returned within 30 calendar days after delivery.
- Products should be unused or gently used with normal inspection.
- Items should be returned with original packaging whenever possible.
- Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, we may refuse returns if products have been intentionally damaged, excessively worn, or altered after delivery.
Free Return Shipping
SoftStride78 provides free return shipping for eligible returns.
Our support team will provide a prepaid return label along with detailed return instructions.
Refund Process
After receiving and inspecting your returned item, we will notify you regarding the approval of your refund.
Approved refunds are issued to the original payment method within 5–10 business days depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Include:
- Order number
- Photos of the product
- Photos of the packaging
- Description of the issue
We will resolve the matter as quickly as possible at no additional cost.
Exchanges
If you would like another size or product, please contact our support team first so we can recommend the fastest solution.
Order Cancellation
Orders may be canceled before shipment.
Once an order has shipped, it must follow our return process.
Contact
Email: support@softstride78.xyz
Phone: 716-289-2420